Sophia Charles Udokpoh

As a dedicated pharmacist with over 3 years of experience in customer relationship management, I've developed a passion for delivering exceptional customer experiences. My Bachelor of Pharmacy degree (B.Pharm.) from the University of Uyo, Nigeria, has provided a solid foundation for my career.

With a strong background in community pharmacy practice, I've honed exceptional skills in analytical thinking, negotiation, communication, and problem-solving. These skills have enabled me to thrive in fast-paced healthcare environments and create a niche in my career.

As a volunteer with We Hold a Hand, I've been part of the welfare team, leveraging my skills to make a positive impact in the community. This experience aligns with my passion to the United Nations' Sustainable Development Goals (SDGs), particularly ensuring access to quality healthcare.

I'm excited to bring my expertise and passion to a customer-facing role, where I can drive positive impact and promote sustainable development. In my free time, I enjoy cooking, traveling, and building meaningful relationships with others. I'm a team player, a quick learner, and a dedicated professional looking to make a difference.

I successfully cultivated meaningful, sustainable relationships with clients. Delivered exceptional customer experiences, driving business growth and fostering loyalty. Key highlights include:

- Consistently exceeded customer satisfaction targets, ensuring high-quality service delivery

- Built strong, sustainable relationships through prompt responses, conflict resolution, and proactive issue prevention.

- Implemented effective strategies that drove:

‣ 40% sales increase.

‣ Significant growth in customer base and retention.

‣ Business expansion and exponential growth.

Through my expertise in customer service, strategic thinking, and problem-solving, I helped my organization achieve remarkable growth and stability. I successfully leveraged my skills to drive business results, positioning my organization for continued success and expansion.